Organizational outcomes are increasingly recognized as being shaped not only by formal governance structures and institutional arrangements, but also by the individual characteristics of those entrusted with managerial authority. Despite extensive research on leadership and decision-making, limited theoretical integration has been achieved regarding how multidimensional managerial attributes systematically influence organizational functioning within a governance context. To address this gap, a conceptual framework is developed in which managerial profiles are positioned as critical antecedents of organizational outcomes through the lens of behavioral governance. It is proposed that managerial profiles are constituted by four interrelated dimensions: sociological characteristics, professional competencies, psychological dispositions, and cultural orientations. Sociological attributes—including social background, age, gender, and value systems—are argued to shape cognitive schemas, interpersonal perceptions, and role expectations within organizational settings. Professional characteristics, such as educational attainment, occupational experience, domain expertise, and leadership capability, are considered essential in determining information processing capacity, strategic judgment, and adaptive managerial behavior. Psychological dimensions, including cognitive style, emotional regulation, risk perception, and motivational orientation, are further suggested to influence decision quality, conflict management, and behavioral consistency under conditions of uncertainty. In parallel, cultural orientations are expected to affect communication patterns, authority relationships, collective coordination, and the interpretation of organizational norms. Through the integration of these dimensions, managerial behavior is conceptualized as a central mechanism through which governance systems are enacted, interpreted, and transformed in practice. It is argued that a deeper understanding of managerial profiles can contribute to the design of more effective governance mechanisms, the mitigation of cognitive and behavioral biases, and the enhancement of organizational adaptability, strategic coherence, and long-term performance. A behavioral governance perspective is therefore advanced as a theoretically robust foundation for explaining the micro-level origins of macro-level organizational outcomes.
A bibliometric analysis was conducted to assess the trends and emerging themes in the research on motivation, job satisfaction, and employee performance from 2016 to 2025. Scopus data was utilized to retrieve an initial set of 2,531 publications, with 658 peer-reviewed articles selected after a rigorous screening process. The analysis employed co-citation, co-occurrence, and temporal techniques to delineate three key research dimensions: (1) psychological antecedents, including intrinsic and extrinsic motivation, (2) organizational mediators, such as leadership styles and human resource practices, and (3) performance outcomes, encompassing task performance and organizational citizenship behaviors (OCBs). A significant Western bias (78% of the studies) was identified, with emerging topics including digital workplace motivation and the impact of hybrid work arrangements on employee wellbeing. The findings have practical implications for managers, highlighting the importance of integrated motivation strategies, improvements in service climate, and the need for adapting cross-cultural policies. Future research should broaden its scope to non-Western contexts, employ multilevel analytical frameworks, and address the implications of technological changes in the workplace. This study contributes a systematic framework for advancing both theoretical and practical understanding of the dynamics between motivation, job satisfaction, and employee performance.
In view of growing global trade complexities and increasing pressure on maritime infrastructure, the strategic implementation of Logistics Information Systems (LIS) has emerged to be a critical enabler of port efficiency and competitiveness. This study aims to evaluate and rank the alternatives to LIS for enhancing port operation in the Black Sea region of Türkiye by employing a hybrid multi-criteria decision-making (MCDM) approach, which integrates fuzzy Full Consistency Method (fuzzy FUCOM) and fuzzy Rough Analytical Weighted Evaluation Criteria (fuzzy RAWEC). Six key evaluation criteria including operational efficiency, cost effectiveness, technological competence, regulatory support, user compatibility, and sustainability impact were determined by expert consultation and literature synthesis. Based on these criteria, assessment were conducted on five LIS alternatives, involving Port Community Systems, Terminal Operating Systems, Blockchain-Based Platforms, IoT-Supported Smart Port Systems, and Cloud-Based Logistics Management Systems. Fuzzy FUCOM method was employed to derive consistent criterion weights under uncertainty, while fuzzy RAWEC facilitated the ranking of alternatives with enhanced sensitivity to expert evaluations. Validation of the results was processed via three methods: sensitivity analysis, benchmarking with five other fuzzy MCDM techniques, and rank reversal test. Terminal Operating Systems was consistently proved to be the most preferred alternative, demonstrating robustness across all validation procedures. The findings highlighted the effectiveness of the proposed hybrid model in handling uncertainty and advocating strategic digital transformation in port management. This research offered both methodological contributions to fuzzy MCDM literature and practical insights, targeting port authorities and policymakers to modernize logistics infrastructure in the Black Sea region.
This study investigates the evolving role of Chief Financial Officers (CFOs) within Maltese listed companies, with a focus on two key objectives: Examining CFOs’ involvement in business development and their collaboration with other senior managers, and evaluating the relative importance they assign to business development compared to their traditional financial responsibilities. Through a qualitative mixed-methods approach involving twenty-two semi-structured interviews with CFOs, the research provides nuanced insights into the expanding scope of their roles. Findings reveal a clear transformation: CFOs are no longer confined to financial oversight but are increasingly involved in shaping business development strategies. Their contribution to cross-functional initiatives demonstrates a growing need for collaboration with senior executives across departments, positioning CFOs as central figures in strategic decision-making. Many CFOs indicated that business development now commands more of their time than traditional financial duties, reflecting a shift in priorities that enhances their influence and status within the organisational hierarchy. This increased strategic engagement is not only reshaping the perception of the CFO role but also endowing CFOs with a more diverse skill set, extending beyond finance to include leadership, innovation, and cross-departmental communication. While prior literature has explored the broader evolution of the CFO position, this study makes a unique contribution by narrowing its lens specifically to CFOs' roles in business development within the Maltese context. It highlights how their expanding responsibilities in this domain are crucial for driving organisational growth and adaptability in a dynamic business environment. As a result, CFOs are emerging as integral members of executive teams, with their strategic input influencing core aspects of company direction. This redefined role underscores the importance of recognising CFOs not just as financial stewards, but as key architects of business strategy and development, equipped with the vision and capability to lead beyond traditional finance functions.
The efficient delivery of e-commerce parcels is heavily reliant on the performance of couriers, who represent a critical interface between businesses and end-users, thus influencing the competitive positioning of companies within the logistics sector. This study seeks to analyse the pivotal role of couriers in e-commerce delivery by evaluating various operational activities associated with the delivery process. Through an extensive literature review and analysis of company-provided data, nine key performance criteria were identified: daily delivery volume, average delivery time, delivery accuracy, monthly complaint rate, customer satisfaction ratings, route efficiency, professionalism, incidence of damaged shipments, and overtime rate. Subsequently, 20 courier alternatives were assessed based on these criteria, with the objective of ranking their relative performance in the delivery process. A novel methodological approach, integrating the CRiteria Importance Through Intercriteria Correlation (CRITIC) and Multi-Attributive Border Approximation Area Comparison (MABAC) techniques, was adopted to determine the criteria weights and rank the couriers, respectively. The CRITIC method was employed to compute the relative importance of each criterion, while the MABAC method was utilised to rank the couriers according to their performance. The results indicated that courier alternative A16 achieved the highest performance ranking, whereas alternative A15 was ranked lowest. The findings underscore the robustness of the proposed model and its potential applicability to similar decision-making challenges in related domains, such as supply chain management and logistics. This study highlights the importance of performance-based assessments in improving operational efficiency and enhancing the overall effectiveness of logistics networks.
Leadership within the healthcare sector plays a pivotal role in shaping institutional performance, employee engagement, and patient satisfaction. Over time, leadership paradigms have evolved from traditional to contemporary models, incorporating diverse styles such as transformational, transactional, authentic, democratic, and charismatic leadership. This study conducts a comprehensive bibliometric analysis of scholarly research on leadership styles in healthcare, employing VOSviewer for visualizing research networks and mapping key relationships. A total of 889 journal articles published between 1957 and 2024 were retrieved from the Scopus database and analyzed. A notable upward trend in publication volume has been observed, particularly post-2008, highlighting the growing academic interest in this domain. Citation analysis has identified the most frequently cited studies, prolific authors, and leading countries contributing to this field, alongside the academic disciplines exerting significant influence. Furthermore, bibliometric maps have been generated to elucidate co-citation relationships, source distributions, and national research productivity, as well as author collaboration networks and text-based thematic clusters. The findings provide a structured overview of scholarly discourse on leadership in healthcare, offering valuable insights into prevailing research trajectories and identifying potential directions for future investigations. By synthesizing the bibliometric landscape, this study aims to enhance the theoretical and empirical understanding of leadership within healthcare services.
A bibliometric analysis of research on electronic banking (EB) services and customer satisfaction has been conducted using 124 publications indexed in the Scopus database from 1999 to 2024. The study employs VOSviewer and Microsoft Excel to identify key trends, scholarly contributions, and thematic clusters within the literature. Findings indicate a significant surge in research output since 2019, with India emerging as the most prolific contributing country. The International Journal of Bank Marketing is identified as the leading publication venue, while Kumar, P. is recognized as the most frequently published author. Institutional contributions are led by the University of Delhi. Co-occurrence and bibliographic coupling analyses reveal five dominant research clusters: customer satisfaction, EB, electronic customer relationship management (e-CRM), customer loyalty, and sales. Furthermore, critical research linkages and evolving thematic patterns are highlighted, underscoring the dynamic nature of this research field. Several research gaps are identified, particularly regarding the integration of emerging financial technologies, regulatory impacts, and cross-cultural variations in EB adoption. The study offers theoretical and practical implications for scholars, financial institutions, and policymakers. Limitations, including database constraints and methodology scope, are acknowledged, providing a foundation for future investigations. The findings contribute to a deeper understanding of the evolving interplay between EB services and customer satisfaction, paving the way for further empirical and conceptual advancements.
The rapid advancement of digital finance has emerged as a crucial driver of sustainable urban development, yet its impact on green total factor productivity (GTFP) remains underexplored. This study investigates the mechanisms through which digital finance influences GTFP and examines its spatial spillover effects within Chinese prefecture-level cities. Utilizing panel data from 278 cities spanning 2011 to 2021, the Digital Financial Inclusion Index and an urban GTFP measurement framework are employed to conduct a dynamic analysis. The findings reveal that digital finance facilitates GTFP growth primarily through three channels: fostering technological innovation, promoting industrial upgrading, and mitigating resource misallocation. Significant regional heterogeneity is observed, with the impact being more pronounced in central and western China compared to the eastern region. Moreover, cities with lower levels of financial development experience a stronger enhancement in GTFP through digital finance than their more financially developed counterparts. A temporal analysis further indicates that the green efficiency effect of digital finance has intensified over time. Employing a Spatial Error Model (SEM), robust evidence of significant spatial spillover effects is identified, demonstrating a clustering pattern in regional green efficiency improvements. These findings underscore the need for tailored policy interventions to optimize the role of digital finance in promoting sustainable urban development. Policy recommendations include enhancing financial accessibility in underdeveloped regions, strengthening technological diffusion, and fostering coordinated regional green development strategies.
In an increasingly competitive energy sector, the strategic utilization of human resources is paramount to achieving sustainable competitive advantage. The alignment between human resource management (HRM) and strategic objectives plays a critical role in enhancing organizational performance, particularly in power plant operations. This study aims to prioritize human resource performance indicators within the context of power plants by employing a hybrid multi-criteria decision-making (MCDM) approach. Through a comprehensive literature review, the key evaluation criteria—preparation, implementation, and evaluation—were identified. A mixed-method research design was adopted, integrating the Delphi method for expert consensus with a fuzzy Analytic Hierarchy Process (AHP)-Complex Proportional Assessment (COPRAS) approach for quantitative analysis. The study was conducted as an applied case study, with data collected from 15 senior experts and managers at the Nowshahr Combined Cycle Power Plant. Findings indicate that among the main criteria, the implementation dimension was assigned the highest priority, with a final weight of 0.418. Within this category, the training system emerged as the most influential sub-criterion, receiving a weight of 0.1154. Additionally, continuous performance measurement was identified as the most effective strategy for sustaining workforce efficiency. The proposed methodology provides a systematic framework for decision-makers in the energy sector to enhance human resource performance from a strategic perspective, thereby improving overall operational effectiveness.
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