Effective business system management necessitates strategic planning, efficient resource monitoring, and consistent team coordination. In practice, decision-making (DM) processes are frequently challenged by uncertainty, imprecision, and the need to aggregate diverse information sources. To address these complexities, a confidence-based algebraic aggregation framework incorporating the $p, q, r$-Fraction Fuzzy model has been proposed to enhance decision accuracy under uncertain environments. Within this framework, four novel aggregation operators are introduced: the Confidence $p, q, r$-Fraction Fuzzy Weighted Averaging Aggregation ($Cpqr$-FFWAA) operator, the Confidence $p, q, r$-Fraction Fuzzy Ordered Weighted Averaging Aggregation ($Cpqr$-FFOWAA) operator, the Confidence $p, q, r$-Fraction Fuzzy Weighted Geometric Aggregation ($Cpqr$-FFWGA) operator, and the Confidence $p, q, r$-Fraction Fuzzy Ordered Weighted Geometric Aggregation ($Cpqr$-FFOWGA) operator. These operators are designed to capture the inherent vagueness and subjectivity in business-related decision inputs, thereby facilitating robust assessments. The theoretical properties of the proposed operators—such as idempotency, boundedness, and monotonicity—are rigorously analyzed to ensure mathematical soundness and operational reliability. To illustrate the practical applicability of the model, a detailed case study is provided, demonstrating its effectiveness in maintaining resource sufficiency, preventing financial disruptions, and ensuring organizational coherence. The use of these aggregation mechanisms allows for systematic integration of expert confidence levels with varying degrees of fuzzy information, resulting in optimized decisions that are both data-informed and uncertainty-resilient. The methodological contributions are positioned to support real-world business contexts where dynamic inputs, incomplete data, and human judgment intersect. Consequently, the proposed approach offers a substantial advancement in intelligent decision-support systems, providing a scalable and interpretable tool for business performance enhancement.
The optimization of railway train selection in Pakistan has become increasingly critical due to rapid population growth and rising travel demands. Despite efforts by the Railway Transport (RT) Department to enhance efficiency, productivity, and safety through policy reforms and infrastructure advancements, persistent challenges such as outdated technology, infrastructure bottlenecks, frequent delays, and inadequate maintenance continue to hinder progress. Addressing these issues is imperative to ensuring sustainable, efficient, and resilient railway operations. Given the multifaceted and uncertain nature of railway system modeling and management, decision-making (DM) processes necessitate robust methodologies capable of handling imprecise and ambiguous data. In this study, an innovative DM framework is introduced, leveraging intuitionistic fuzzy sets (IFSs) as an advanced extension of fuzzy sets (FSs) to manage uncertainty and hesitation in complex scenarios. By employing Einstein t-norm and t-conorm-based operators, novel operational laws for intuitionistic fuzzy credibility numbers (IFCNs) are proposed. Three key aggregation techniques—Confidence Intuitionistic Fuzzy Credibility Einstein Weighted Averaging (CIFCEWA), Confidence Intuitionistic Fuzzy Credibility Einstein Ordered Weighted Averaging (CIFCEOWA), and Confidence Intuitionistic Fuzzy Credibility Einstein Hybrid Weighted Averaging (CIFCEHWA) operators—are developed to provide a structured approach for processing and analyzing intuitionistic fuzzy data. To evaluate the practical applicability and reliability of the proposed methodology, a structured DM algorithm is formulated and validated using a real-world railway train selection case study. The incorporation of confidence levels within the IFCN framework enhances DM precision by quantifying the degree of certainty, thereby reducing risk and improving reliability. The findings demonstrate that the proposed approach effectively addresses the inherent uncertainties in railway selection processes, leading to more informed and strategic planning. Furthermore, the applicability of IFCNs extends beyond railway systems, offering valuable insights for domains such as artificial intelligence, financial DM, management science, and engineering, where uncertainty plays a pivotal role.
The retail sector is increasingly confronted with challenges arising from digital disruption and shifts in consumer behaviour. Amidst this transformation, the integration of augmented reality (AR) has been identified as a promising avenue to revitalise the in-store shopping experience, offering a means to engage customers more effectively and enhance competitiveness. This study investigates the extent to which AR applications can improve the shopping experience in physical retail settings, with particular emphasis on their capacity to foster customer flow states. A survey of 239 participants, comprising both general consumers and retail professionals, was conducted to explore the impact of AR on the shopping process. The findings suggest that AR significantly enhances the shopping experience, contributing to heightened customer engagement and immersion. However, while AR is found to influence flow states, the flow experience itself does not mediate the relationship between AR use and the shopping experience. These results offer important insights into the application of AR in brick-and-mortar retail environments, providing a management-oriented perspective on how its strategic implementation can generate sustainable competitive advantages. Moreover, the study contributes to existing AR literature by extending the understanding of its role in traditional retail, highlighting practical considerations for retailers aiming to adopt such technologies. The evidence also underscores the potential of AR in fostering behaviours and experiences that are essential for maintaining the competitiveness of physical stores in the digital age. Therefore, the adoption of AR technologies is not only recommended for enhancing the customer experience but also for driving innovation within the retail industry.
The strategic positioning of distribution, sales, and service facilities plays a critical role in ensuring the efficiency, reliability, and cost-effectiveness of supply chains. In particular, the location of such facilities within the transshipment network significantly influences both operational costs and consumer satisfaction by affecting delivery times and service quality. This study introduces a mixed-integer linear programming (MILP) model designed to optimize the layout of a postal supply chain network. The model aims to minimize the key cost components, including transportation, facility location, and holding costs, within a four-echelon supply chain consisting of suppliers, warehouses, retailers, and recipients. Parcels are initially collected by suppliers and delivered to regional warehouses, which then allocate them to selected retail locations. The selection of optimal retail locations is based on a cost minimization criterion, after which parcels are transported to the final delivery points—post offices situated in various cities. A distinctive feature of the proposed model is the assumption that demand at the recipient level is determined at the supplier level, thereby facilitating more centralized demand management and reducing uncertainties in the planning process. The model incorporates several constraints, such as flow balance, capacity limitations, and retailer selection. The optimization problem is solved using LINGO 16 software, and a comprehensive analysis is conducted to identify the optimal configuration of retailer locations and parcel flow distribution. A numerical example is provided to demonstrate the practical application of the model, and sensitivity analysis is performed to assess the impact of key parameters—such as retailer capacity and initial inventory levels—on the overall cost. The results indicate that increasing retailer capacity leads to a reduction in total supply chain costs, highlighting the benefits of economies of scale and parcel consolidation. However, an increase in the initial quantity of parcels results in higher costs due to elevated transportation and holding expenses. These findings offer valuable insights for decision-makers seeking to optimize postal supply chains, balancing the need for cost efficiency with the provision of high-quality service.
This systematic review seeks to synthesize the existing literature on the integration of blockchain technology into sustainable finance, with a particular focus on its role in enhancing transparency and accountability. A bibliometric analysis was conducted using the PRISMA methodology, incorporating a meta-analysis of scholarly articles published between 2018 and 2023. The analysis was based on data extracted from databases such as Springer Link, Dimensions, and Google Scholar, using the search terms "blockchain," "sustainable," "finance," "transparency," and "accountability." Open-access articles from reputable, peer-reviewed journals were selected to ensure the reliability of the data. Research questions were framed following the PICo method, addressing the specific impacts of blockchain technology on sustainable finance systems. The review highlights that blockchain has the potential to significantly enhance transparency and accountability in sustainable finance by providing robust mechanisms for transaction traceability and verification. Notably, blockchain technology has been applied to improve carbon market management, facilitate green bond issuance, and support the disclosure of Environmental, Social, and Governance (ESG) data. Despite these promising applications, several challenges remain, including regulatory uncertainties, technological limitations, and integration complexities, which could hinder its widespread adoption. To facilitate the global integration of blockchain in sustainable finance, it is recommended that financial institutions invest in technological infrastructure and training. Furthermore, policymakers should work towards harmonizing regulatory frameworks, while researchers are urged to pursue interdisciplinary, empirical studies to address the potential and limitations of blockchain technology. A shift in academic curricula to include blockchain’s implications in finance and sustainability is also recommended to better prepare future professionals. In conclusion, while blockchain holds significant promise for improving transparency and accountability, its broader adoption will require addressing technological, regulatory, and socio-economic barriers.
The transformation of public services into electronic formats (e-services) has gained significant momentum with the advancement of information and communication technologies, particularly due to the widespread use of the Internet and increasing citizen expectations. This transition has not only enhanced the efficiency of traditional public services but also facilitated new forms of e-governance that promote greater interaction, transparency, accessibility, and accountability between citizens and the state. Within this context, this study seeks to address the question: What are the key factors influencing citizens' satisfaction with e-services? The case of student satisfaction with the e-services provided by Anadolu University in Eskişehir, Turkey, serves as the focal point for the investigation. A survey conducted among 1,000 students from eight faculties and one graduate school at Anadolu University assessed their satisfaction with a variety of e-services, including Anasis, Mergen, Anadolu Mobil, E-Mail, library services, cafeteria services, and others. The collected data were analyzed using a combined methodology that integrated the E-GovQual model and the Importance-Performance Analysis (IPA) method. The E-GovQual model provided a comprehensive framework for evaluating the quality of e-services, allowing for an in-depth understanding of students' perceptions. The IPA method, on the other hand, facilitated the identification of performance gaps in e-service delivery and highlighted areas in need of improvement, based on students' expectations. The findings of the analysis were used to formulate strategic recommendations for decision-makers, students, and researchers. This research contributes to the growing body of knowledge on e-governance and user satisfaction in educational institutions, offering practical insights for optimizing online platforms to better meet student needs and expectations.
This paper addresses the issues of incomplete safety management systems and the challenge of optimizing multiple safety objectives concurrently in wind power project construction. An approach for solving Multi-objective Optimization Problem (MOP) based on the Non-Dominated Sorting Genetic Algorithm (NSGA) is proposed. First, key safety risk factors in the construction process of wind power projects are systematically analyzed and identified. A multi-dimensional evaluation index system, including personnel safety, equipment safety, environmental safety, and management safety, is established. Next, a mathematical model is developed with safety, cost, and construction period as the optimization objectives. The NSGA-II and NSGA-III algorithms are applied to solve the model. Case study results show that: (1) the proposed MOP model effectively balances the multiple objectives in wind power project construction; (2) compared with traditional methods, the NSGA demonstrates significant advantages in solution efficiency and diversity; (3) the obtained Pareto optimal solution set provides multiple feasible options for engineering decision-making. The research results provide theoretical foundations and practical guidance for safety management in wind power project construction.
The evaluation of supply chain (SC) efficiency in the presence of uncertainty presents significant challenges due to the multi-criteria nature of SC performance and the inherent ambiguities in both input and output data. This study proposes an innovative framework that combines Rough Set Theory (RST) with Data Envelopment Analysis (DEA) to address these challenges. By employing rough variables, the framework captures uncertainty in the measurement of inputs and outputs, defining efficiency intervals that reflect the imprecision of real-world data. In this approach, rough sets are used to model the vagueness and granularity of the data, while DEA is applied to assess the relative efficiency of decision-making units (DMUs) within the SC. The effectiveness of the proposed model is demonstrated through case studies that highlight its capacity to handle ambiguous and incomplete data. The results reveal the model’s superiority in providing actionable insights for identifying inefficiencies and areas for improvement within the SC, thus offering a more robust and flexible evaluation framework compared to traditional methods. Moreover, this integrated approach allows decision-makers to assess the efficiency of SC more effectively, taking into account the uncertainty and complexity inherent in the data. These findings contribute significantly to the field of supply chain management (SCM) by offering an enhanced tool for performance assessment that is both comprehensive and adaptable to varying operational contexts.
Manufacturing firms face increasing pressure to enhance their competitiveness, penetrate new markets, and prioritise customer satisfaction in an increasingly dynamic global business environment. To remain competitive, these firms must adopt innovative strategies that address the evolving demands of customers. In this context, a firm’s capacity to innovate is critical, as it directly influences both the development and implementation of strategic initiatives. Innovation capacity in manufacturing companies is shaped by numerous interrelated factors, each contributing to a firm's ability to respond to technological advancements, market shifts, and changing consumer expectations. This study aims to identify the key determinants of innovation capacity in manufacturing firms based in Ordu Province, Turkey, with a focus on the role of corporate identity. A multi-criteria decision-making (MCDM) approach, specifically the Criteria Importance Assessment (CIMAS) technique, is employed to determine the relative importance of these factors. The findings suggest that “clustering and international networking activities” emerge as the most significant factor influencing innovation capacity, while the “level of entrepreneurship” is found to have the least impact. These results underscore the importance of collaboration, international connections, and strategic partnerships in driving innovation, while highlighting the comparatively limited role of entrepreneurship in fostering innovation within the studied region. The findings have significant implications for manufacturing firms, particularly in terms of strategy development, resource allocation, and the identification of key areas for improvement in innovation processes. Additionally, the research provides valuable insights for policymakers seeking to enhance the innovation capacity of manufacturing sectors in emerging markets.
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