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Volume 4, Issue 4, 2025

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In an increasingly dynamic and complex industrial landscape, the continuous enhancement of organizational performance has emerged as a critical imperative. To this end, structured quality assessment frameworks, such as the European Foundation for Quality Management (EFQM) Excellence Model, have been widely adopted as integrative tools for diagnosing, monitoring, and improving business performance. Despite its comprehensive nature, the EFQM model often requires the incorporation of additional quantitative methods to refine the evaluation of the relative significance of its criteria. In this study, the Analytic Hierarchy Process (AHP) method, extended with triangular fuzzy numbers, has been employed to determine the weighted importance of the EFQM model's criteria under conditions of uncertainty and expert subjectivity. This fuzzy extension of AHP allows for a more nuanced capture of linguistic judgments, thereby enhancing the robustness of decision-making in ambiguous environments. Expert assessments were elicited through structured interviews with quality managers from three manufacturing companies, enabling the construction of pairwise comparison matrices for each criterion. These matrices were then aggregated and analyzed to derive consensus-based priority weights. The findings reveal significant variations in the perceived importance of enabler and result criteria, underscoring the context-dependent applicability of the EFQM model. Furthermore, the results offer a more granular understanding of the internal structure of the model, providing a foundation for its adaptive use in quality management systems across the manufacturing sector. The integration of fuzzy logic into the hierarchical decision-making process is demonstrated to yield improved precision and flexibility, making it a valuable methodological enhancement for organizations pursuing excellence under uncertainty. The proposed approach also contributes to the broader discourse on multi-criteria decision analysis in quality management by addressing limitations in conventional crisp AHP applications.

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Operations managers and engineers in the automotive industry confront the key challenge in ensuring the reliability of the manufacturing process. To accurately classify failure modes, this study proposed a novel Multi-Criteria Decision-Making (MCDM) model integrated with Single-Valued Neutrosophic Sets (SVNSs) for operations management to prioritize actions in eliminating failure modes that had the greatest impact on the concerned reliability. The identification and evaluation of failure modes were grounded in the conventional Failure Mode and Effect Analysis (FMEA), while the relative importance of risk factors (RFs) was expressed through predefined linguistic terms modelled with the SVNSs. The assessment of these risk factors was formulated as a fuzzy group decision-making problem and the fuzzy weight vector was derived from the Order Weighted Averaging (OWA) operator. Failure rankings were conducted through a modified version of the Elimination and Choice Translating Reality (ELECTRE) method; being tested and validated with real-world data from an automotive company, the proposed FMEA-ELECTRE model could inspire stakeholders in various industries to explore this scientific contribution further.

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The Load Haul Dumper (LHD) is essential machinery utilized for moving ore in the underground mining industry, in order to fulfil production targets. In this connection, the efficiency of the equipment should be maintained at an ideal standard, to be accomplished by reducing unexpected failure of components or subsystems in this intricate system. Downtime analysis helped identify faulty components and subsystems, which require the development of complementary maintenance plans to facilitate the replacement or fixing of parts. Proper practices of maintenance management improve the performance of the equipment. In this research, the efficiency of the LHD machine was assessed through reliability methods. Initially, the assumption of independent and identical distribution (IID) for the data sets was validated using trend and serial correlation analyses. The statistical tests indicated that the data sets adhered to the IID assumption. Therefore, a renewal process method was utilized for additional examination. The Kolmogorov-Smirnov (K-S) test was utilized to identify the most suitable distribution for the data sets. The theoretical probability distributions were estimated parametrically using the Maximum Likelihood Estimate (MLE) approach. The dependability of each separate subsystem was determined using the optimal fit distribution. Based on the reliability outcomes, preventive maintenance (PM) time plans were created to reach the targeted 90% reliability. Different maintenance strategies, in addition, were suggested to the maintenance team to extend the lifespan of the machine.

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The rapid growth of global trade has heightened the importance of efficient container handling, environmentally responsible operations, and high-performing equipment selection in sustaining the competitiveness of modern supply chains. Container Freight Stations (CFS) serve as critical operational hubs where loading, unloading, inspection, and temporary storage activities are conducted, thereby requiring equipment capable of safely and efficiently handling heavy-tonnage cargo while aligning with green port transformation goals. Forklifts, which constitute one of the core equipment groups in CFS yards, differ significantly in terms of lifting capacity, power systems, maneuverability, hydraulic performance, ergonomics, and environmental impact, transforming forklift selection into a complex, multi-dimensional decision problem shaped by both technical and Environmental, Social, and Governance (ESG)-oriented considerations. Incorrect equipment choices may lead to operational downtime, energy inefficiency, equipment failures, and occupational safety risks, particularly in operations involving loads exceeding 25 tons. To address these challenges, this study proposes a hybrid decision-making framework that integrates expert-driven fuzzy assessments with sustainability-based evaluation using the FF-Hamacher-MEREC-ARLON methodology. In the first stage, expert weights and criterion importance values were calculated through the FF-MEREC approach, while alternative forklifts were ranked using the FF-ARLON method in the second stage. Two sensitivity analysis scenarios were applied: one by modifying the tradeoff ratio within ARLON and the other by sequentially removing each criterion. In both scenarios, the fourth alternative consistently emerged as the most suitable option. Furthermore, comparative analyses using eight established MCDM techniques; ALWAS, AROMAN, ARTASI, MABAC, MARCOS, RAM, SAW, and WASPAS; demonstrated complete agreement with the proposed model, confirming the fourth alternative as the top-ranked choice. The findings highlight the robustness, reliability, and sustainability alignment of the proposed framework for high-stakes heavy-duty equipment selection in port-based logistics operations.

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