In a highly competitive telecommunications environment, customer behavior data has become an important source of organizational knowledge for service innovation and strategic decision-making. The ability to transform large-scale user data into actionable knowledge is essential for effective customer retention and sustainable business development. This study develops a knowledge discovery framework that integrates a denoising autoencoder with an enhanced stacking learning strategy to support customer retention innovation. The denoising autoencoder is employed to extract latent behavioral representations from complex and noisy user data, enabling the identification of underlying patterns that are difficult to capture through conventional statistical features. These latent representations are further combined with structured indicators and integrated through a stacking ensemble composed of decision trees, random forests, and XGBoost to achieve robust knowledge fusion. Empirical results show that the proposed framework provides more reliable identification of high-risk customers and improves decision support quality in terms of accuracy and area under curve (AUC). The study demonstrates how artificial intelligence can serve as a mechanism for organizational knowledge creation and offers practical implications for data-driven service innovation and resource allocation in the telecommunications sector.
Accurate crop yield prediction is essential for food security planning in developing countries. However, real-world deployments remain challenging due to limited imagery availability, heterogeneous tabular data, and concerns regarding data reliability. This paper proposes a tabular-only temporal deep learning framework enhanced with a blockchain-based data provenance layer for millet yield prediction in Senegal. The proposed model embeds per-timestep agroecological features using a multilayer perceptron (MLP), captures temporal dependencies through a bidirectional Long Short-Term Memory (BiLSTM) network, and integrates a hybrid improved stacking strategy by incorporating predictions from classical machine learning models, including Random Forest, XGBoost, LightGBM, and CatBoost. Unlike conventional stacking approaches, these predictions are injected directly into the temporal representation at the final timestep, thereby improving generalization and calibration performance. To ensure data integrity and traceability, a blockchain-inspired certification mechanism is introduced. This mechanism relies on canonicalization, SHA-256 hashing, and HMAC-based signatures of zone-year records. Experimental results demonstrate that the proposed approach achieves strong predictive performance (MAE $\approx$ 0.074, RMSE $\approx$ 0.101, R$^2$ $\approx$ 0.946), outperforming baseline models. A comprehensive evaluation framework is employed, including cross-validation, statistical significance testing, and explainability analysis using SHAP, LIME, and gradient-based saliency methods. Results indicate that while performance improvements are significant under static evaluation settings, they are less consistent under temporal cross-validation, highlighting the importance of robust evaluation protocols. Overall, the proposed framework provides a practical, auditable, and high-performing solution for yield prediction in data-scarce environments, combining predictive accuracy with data trustworthiness.