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ABSL. (2024). Business services sector in Poland 2024. https://businessinmalopolska.pl/uploads/pdf/publication/business-services-sector-in-poland-2024.pdf [Google Scholar]
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Patton M Q. (2015). Qualitative research and evaluation methods: Integrating theory and practice (4th ed.). SAGE Publications. [Google Scholar]
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Sliż P, B.-W. J. & Balbuza-Kudzian M. (2024). BPM maturity of organizations in Poland. University of Gdańsk. https://www.researchgate.net/publication/379019898 [Google Scholar]
Szelągowski M. (2022). Importance of IT systems in integration of knowledge and business process management. Issues in Information Systems, 23(1), 117–130, https://iacis.org/iis/2022/1_iis_2022_117-130.pdf. [Google Scholar]
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Acadlore takes over the publication of CCDJ from 2026 Vol. 6, No. 1. The preceding volumes were published under a CC BY license by the previous owner, and displayed here as agreed between Acadlore and the previous owner. ✯ : This issue/volume is not published by Acadlore.

Open Access
Research article

Strategic integration of business process management and knowledge management in Warsaw Enterprises

Mateusz Kowalczyk*
Faculty of Management, University of Warsaw, Poland
Central Community Development Journal
|
Volume 3, Issue 1, 2023
|
Pages 13-29
Received: 03-31-2023,
Revised: 05-14-2023,
Accepted: 06-27-2023,
Available online: 06-27-2023
View Full Article|Download PDF

Abstract:

This study explores the integration of Business Process Management (BPM) and Knowledge Management (KM) in enterprises located in Warsaw, Poland, with a fo- cus on assessing implementation challenges, organizational culture, and the impact on performance. Drawing on qualitative and secondary data sources, this research highlights how BPM provides structural process optimization, while KM facilitates informed, agile decision-making. Findings indicate that while BPM and KM integra- tion is gaining traction, particularly in the business services and technology sectors, many small and medium-sized enterprises (SMEs) face significant barriers due to lim- ited resources, fragmented IT systems, and cultural resistance. However, the agility of SMEs and growing availability of institutional support offer considerable potential for transformation. Organizational culture has emerged as a critical success factor, where openness to collaboration, continuous learning, and digital readiness underpin successful integration. The study concludes with actionable policy recommendations for public and private stakeholders to enhance BPM-KM practices through capac- ity building, digital literacy, and strategic alignment, thereby fostering innovation, resilience, and sustainable growth in Poland’s evolving knowledge economy.

Keywords: Business Process Management (BPM), Knowledge Management (KM), Organizational Culture, SMEs
References
ABSL. (2024). Business services sector in Poland 2024. https://businessinmalopolska.pl/uploads/pdf/publication/business-services-sector-in-poland-2024.pdf [Google Scholar]
Anand N & Walsh K. (2016). Knowledge management and business process management integration: A critical review. Business Process Management Journal, 22(2), 400–419. [Google Scholar] [Crossref]
Bessant, J., Lamming, R., Noke, H., & Phillips, W. (2005). Managing innovation beyond the steady state. Technovation, 25(12), 1366–1376. [Google Scholar] [Crossref]
Bitkowska, A. (2020). The relationship between Business Process Management and Knowledge Management - selected aspects from a study of companies in Poland. JEMI, 16(1), 169–193. [Google Scholar] [Crossref]
Bitkowska A, D. B. & Detyna J. (2022). Importance of IT systems in integration of knowledge and business process management. Issues in Information Systems, 23(1), 117–130, https://iacis.org/iis/2022/1_iis_2022_117-130.pdf. [Google Scholar]
Bowen, G. A. (2009). Document Analysis as a Qualitative Research Method. Qualitative Research Journal, 9(2), 27–40. [Google Scholar] [Crossref]
Braun, V. & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. [Google Scholar] [Crossref]
Cameron K S & Quinn R E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework (3rd ed.). Jossey-Bass. [Google Scholar]
Cieslik A. (2020). Regional economic development in Poland: Towards a new model? Post-Communist Economies, 32(6), 826–841. [Google Scholar] [Crossref]
Creswell J W & Creswell J D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications. [Google Scholar]
Dalkir K. (2017). Knowledge management in theory and practice (3rd ed.). MIT Press. [Google Scholar]
Hardy J. (2007). The transformation of post-communist economies: The case of Poland. Europe-Asia Studies, 59(7), 1143–1161. [Google Scholar] [Crossref]
Kowalska A & Nowak P. (2020). Business process and knowledge integration in Polish enterprises. European Research Studies Journal, 23(1), 187–205. [Google Scholar] [Crossref]
Kwiek M. (2019). Changing European academics: A comparative study of social stratification, work patterns and research productivity. Routledge. [Google Scholar]
Lewandowska A, W. J. & Kurczewski P. (2017). Towards sustainable innovations in SMEs: Policy recommendations from a life cycle thinking perspective. Sustainability, 9(3), 382. [Google Scholar] [Crossref]
Lincoln Y S & Guba E G. (1985). Naturalistic inquiry. SAGE Publications. [Google Scholar]
Łobos, K. & Wojciech, M. (2021). Management practices and their relation to success of Polish SMEs: The empirical verification. PLoS ONE, 16(11), e0259892. [Google Scholar] [Crossref]
Nonaka I & Takeuchi H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press. [Google Scholar]
PARP. (2023). Digital readiness and innovation in Polish enterprises. Polish Agency for Enterprise Development. [Google Scholar]
Patton M Q. (2015). Qualitative research and evaluation methods: Integrating theory and practice (4th ed.). SAGE Publications. [Google Scholar]
Piatkowski M. (2018). Europe’s growth champion: Insights from the economic rise of Poland. Oxford University Press. [Google Scholar]
Senge P M. (2006). The fifth discipline: The art and practice of the learning organization (2nd ed.). Doubleday. [Google Scholar]
Sliż P, B.-W. J. & Balbuza-Kudzian M. (2024). BPM maturity of organizations in Poland. University of Gdańsk. https://www.researchgate.net/publication/379019898 [Google Scholar]
Szelągowski M. (2022). Importance of IT systems in integration of knowledge and business process management. Issues in Information Systems, 23(1), 117–130, https://iacis.org/iis/2022/1_iis_2022_117-130.pdf. [Google Scholar]
Yin R K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications. [Google Scholar]
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Kowalczyk, M. (2023). Strategic integration of business process management and knowledge management in Warsaw Enterprises. Cent. Community Dev. J., 3(1), 13-29. https://doi.org/10.55942/ccdj.v3i1.381
M. Kowalczyk, "Strategic integration of business process management and knowledge management in Warsaw Enterprises," Cent. Community Dev. J., vol. 3, no. 1, pp. 13-29, 2023. https://doi.org/10.55942/ccdj.v3i1.381
@research-article{Kowalczyk2023StrategicIO,
title={Strategic integration of business process management and knowledge management in Warsaw Enterprises},
author={Mateusz Kowalczyk},
journal={Central Community Development Journal},
year={2023},
page={13-29},
doi={https://doi.org/10.55942/ccdj.v3i1.381}
}
Mateusz Kowalczyk, et al. "Strategic integration of business process management and knowledge management in Warsaw Enterprises." Central Community Development Journal, v 3, pp 13-29. doi: https://doi.org/10.55942/ccdj.v3i1.381
Mateusz Kowalczyk. "Strategic integration of business process management and knowledge management in Warsaw Enterprises." Central Community Development Journal, 3, (2023): 13-29. doi: https://doi.org/10.55942/ccdj.v3i1.381
KOWALCZYK M. Strategic integration of business process management and knowledge management in Warsaw Enterprises[J]. Central Community Development Journal， 2023， 3(1)： 13-29. https://doi.org/10.55942/ccdj.v3i1.381